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From time to time, Milka will offer free coupons. These coupons will be offered to all consumers who have registered for a Mooo Mate!
The below aims to answer any queries you may have in relations to these coupons.

  1. Question:

    Who are Couponstar?

    Antwort:

    Couponstar are an online coupon provider that Kraft Foods partner with. Couponstar ensure all Kraft Foods’ coupons are safe to download and print off and provide the software that enables consumers to do this. Couponstar coupons are accepted in all major retailers.Back to top

  1. Question:

    How long does it take for me to receive a Milka coupon?

    Antwort:

    When coupons are available, and providing you have completed the relevant process to obtain a coupon correctly, you will be able to obtain your coupon straight away. Once you have completed the coupon process, you will then be given the opportunity to print off a coupon immediately.Back to top

  1. Question:

    How long are the Milka coupons valid for?

    Antwort:

    Each Milka coupon will be valid for 14 days from the date that it is printed. If the coupon is posted to you the coupon will be valid 14 days from the day you requested it. The closing date will be clearly printed in the top right hand corner of your coupon.Back to top

  1. Question:

    I have a coupon but it’s expired; can I get a new one?

    Antwort:

    Kraft Foods are unable to provide additional coupons if your coupon validity has expired.Back to top

  1. Question:

    My retailer will not accept my coupon, what do I do now?

    Antwort:

    It is the policy of the major retailers to accept securely printed coupons and all major supermarkets are used to accepting Couponstar coupons. However in the instance that the retailer does not accept your coupon please contact the Kraft Foods customer careline by clicking here and completing the ‘Contact Us’ form. They will arrange for the retailer to be contacted in order to confirm the coupon is authentic. They will also send you a letter of authenticity to show to the store.Back to top

  1. Question:

    Can I use my coupon for any Milka product?

    Antwort:

    Each coupon can only be used against Milka chocolate. Dependent on your voucher, this will be for a 45g or 100g bar. This will be detailed within all communications and will be printed clearly on your coupon.Back to top

  1. Question:

    Where can I redeem my Milka coupon?

    Antwort:

    The coupon can be redeemed in most major supermarkets. For details of your nearest participating supermarket please contact the Kraft Foods’ customer careline by clicking here and completing the ‘Contact Us’ form.Back to top

  1. Question:

    Can I redeem my coupon at online supermarkets such as Sainsburys.co.uk or Tesco.co.uk?

    Antwort:

    No, the coupon can only be redeemed in-store.Back to top

  1. Question:

    I do not have a coloured printer, can I print my coupon on a black and white printer?

    Antwort:

    Yes you are able to print the coupon on either a black and white or coloured printer - retailers recognise that consumer printed coupons are often printed in black and white.Back to top

  1. Question:

    I have followed all of the instructions but cannot print out my coupon.

    Antwort:

    In order to install the Coupon Printer you will need one of the following software packages:

    • Windows 98,
    • NT4
    • 2000
    • ME
    • XP
    • Vista

    You will also need the one of the following internet browsers:

    • Internet Explorer
    • Mozilla Firefox
    • Netscape 7+
    • MSN
    • AOL
    Back to top

  1. Question:

    What is the Coupon Printer?

    Antwort:

    To print a coupon you will need to install a programme called ‘Coupon Printer’ onto your computer. The Coupon Printer ensures your coupon is printed securely and that the barcodes scan in store. It is a free safe and simple program that is 100% guaranteed not to harm your computer. The Coupon Printer is endorsed by Microsoft and Verisign.Back to top

  1. Question:

    I believe I have the right programmes on my computer to be able to install the Coupon Printer but it still won't install properly. Why can't I install the Coupon Printer?

    Antwort:

    If you are experiencing problems installing the Coupon Printer there may be a few reasons for this:

    1. You may not have permission to download programmes on your computer or you are using software that blocks the installation.

      If you are trying to print coupons at work or from a computer at a library, internet cafe or university, you may not have permission to download and install programs onto the computer you are using. This may be true even if you've downloaded and installed other programs. Please contact the person in charge of IT in the place where you are using the computer and ask them for more information. If you have a home computer, you may find it easier to access our coupons there.


    2. There may be programs already on your computer that are preventing installation of the Coupon Printer software.

      Please temporarily turn off any anti-virus software, anti-spyware or adware software. Couponstar has attempted to work with most of the major publishers of such software to ensure that the Coupon Printer is not blocked, however there may be programs that block the installation, or put up a warning that you are about to install a program. If these messages pop up please choose to allow the installation. Please note, after you have installed the software please turn your anti-virus software back on.


    3. The security settings in your computer are set too high.

      If you receive warnings or errors that an attempt to install an ActiveX control (Internet Explorer) or a plugin was blocked, or you are asked for permission to install a program, you may need to change your computer security settings to allow installation of the compound printer. Also, make sure you click the buttons in any pop up boxes that appear to allow the installation. Please note after you have installed the software please re-adjust your security settings to how they were before you installed the software.
     Back to top

  1. Question:

    How do I install the Coupon Printer?

    Antwort:

    In order to install the Coupon Printer please follow the following steps:

    1. a)All registered consumers will be notified when there are coupons are available. You’re required complete the required process to access your coupon.
    2. Click on the link: start the download
    3. Select "Run" from the box that appears.
    4. Select "Run" from the box that appears when the file is downloaded.
    5. Your Coupon Printer software will then be safely installed on your computer and can be used asap.
    Back to top

  1. Question:

    How do I uninstall the Coupon Printer?

    Antwort:

    The Coupon Printer is quick and easy to uninstall should you choose to. For most PC's the easiest way to remove the Coupon Printer is as follows:

    • Go to your "Windows Start" menu (usually found at the bottom left of your screen).
    • Click on "Programs".
    • Go to the control panel within that menu.
    • Click "Coupon Printer".
    • Then click "Uninstall".

    If you have any of the browsers shown below please go to the URL http://www.couponstar.co.uk/u_uninstall.php for instructions:

    • Firefox
    • Macintosh
    • Safari Netscape

    If you do keep the program on your computer, next time you print a Couponstar issued coupon you will be able to do so with a click of a button.Back to top

  1. Question:

    How can I tell if my printer will be able to print the coupons?

    Antwort:

    Please note that ONLY printers that print onto paper can print the coupons. Alternative non paper based printers (Flash, Adobe/PDF, Queue stackers, File printers etc) are not supported due to fraud protection measures.Back to top

  1. Question:

    I have a question that isn't answered here? Who can I speak to?

    Antwort:

    You can contact the Kraft Foods’ customer careline by clicking here and completing the ‘Contact Us’ form.Back to top